Customer Service

This is a tough one. I want to keep my posts upbeat, positive and fun and leave you wanting to come back for more, but this one is hard. Please don’t misunderstand me, my transactions with just about all the people I deal with I find are positive and enjoyable and productive. I say “just about all” because my interactions with AI things (not sure what to call them because they are not people) have been negative with me sometimes hanging up in frustration. But writing this I realize that they are not people, so I must amend my previous statement and write “all my interactions have been great.”.

So why this post. To thank the people on the front lines for all their hard work and to note I understand when they have to do something they know is stupid, and they know that I know it’s stupid, but the boss requires it.

The other day I had a procedure for my back. Due to insurance rules it had to be done in two visits. I had the first one and while in the recovery room, set the date for the second one. A week later the national office located in Ft Walton Beach, FL called me. The call interrupted me at the gym, so I didn’t take it. I called back later to see what they wanted. They wanted to set the appointment. When I told her I already had the appointment, I was informed the local office couldn’t do that. So we set the appointment for the same time and date as I had already set.

Was that a waste of everyone’s time or am I missing something. I mentioned it to my doctor during my follow up visit. She just shook her head. Some battles aren’t worth fighting.

I put this story out as an example to see what stories my readers might have. Please send them in and I’ll share them.

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